Use virtual assistant at help-desk to clarify passengers queries and collect information about their travel
Real-time guidance for the agents for better customer service
Context aware engagement for the agents
The client is a leading IT software company in USA, who are thriving to contribute proactive AI solutions for one of their client in Aviation Industry. The approach turned out more definitive once they did extensive research about the idea and found out there’s a wide range of scope for implementing such AI solutions for aviation industry to help and offer passengers more exclusive services.
The client wanted to grab the opportunity and capitalize the situation by developing an instant AI product to make the most out of the idea. However, the client encountered a series of setback in finding right resources, infrastructure and a reliable team to commence the project.
After evaluating a number of AI players in the industry, the client considered Hubino as an ideal partner to collaborate with, in order to begin with the project. Hubino with it’s specialization in AI, and computer vision owns a bunch of machine learning algorithms. We resolved highly complicated elements of the project at a short notice, that helped us gain more trust from our client. We developed a AI based IVR solution configured through AWS cloud, to guide and assist passengers with various queries and information regarding their travel. It helps agents to have Context aware engagement with real-time guidance for better customer service.
The desired product offers a range of services for passengers and agents
- Help-desk to clarify passengers queries and collect information about their travel
- Context aware engagement for the agents
- Real-time guidance for the agents for better customer service