{"id":2224,"date":"2022-03-22T07:07:57","date_gmt":"2022-03-22T07:07:57","guid":{"rendered":"https:\/\/staging.hubino.com\/resources\/?p=2224"},"modified":"2022-07-25T08:33:18","modified_gmt":"2022-07-25T08:33:18","slug":"leading-it-company-in-usa-approached-hubino-for-ai-based-ivr-solution-for-aviation-industry","status":"publish","type":"post","link":"https:\/\/staging.hubino.com\/resources\/leading-it-company-in-usa-approached-hubino-for-ai-based-ivr-solution-for-aviation-industry\/","title":{"rendered":"Leading IT Company in USA approached Hubino for AI based IVR solution for Aviation Industry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2224\" class=\"elementor elementor-2224\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15dd9fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15dd9fb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-049fe68\" data-id=\"049fe68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33597c4 elementor-widget elementor-widget-image\" data-id=\"33597c4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"512\" height=\"512\" src=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/voice-recognition.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/voice-recognition.png 512w, https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/voice-recognition-300x300.png 300w, https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/voice-recognition-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd4cf1 elementor-widget elementor-widget-text-editor\" data-id=\"bbd4cf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW123028896 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW123028896 BCX0\">Use virtual assistant at help-desk to clarify passengers queries and collect information about their travel<\/span><\/span><span class=\"EOP SCXW123028896 BCX0\" data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":200,\"335559740\":276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9662a03\" data-id=\"9662a03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30ec423 elementor-widget elementor-widget-image\" data-id=\"30ec423\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"270\" height=\"270\" src=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Man-with-Tie.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Man-with-Tie.png 270w, https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Man-with-Tie-150x150.png 150w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d618c6e elementor-widget elementor-widget-text-editor\" data-id=\"d618c6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW98760478 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98760478 BCX0\">Real-time guidance for the agents for better customer service<\/span><\/span><span class=\"EOP SCXW98760478 BCX0\" data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":200,\"335559740\":276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e81f061\" data-id=\"e81f061\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d7d486 elementor-widget elementor-widget-image\" data-id=\"0d7d486\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"512\" height=\"512\" src=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Context-Aware.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Context-Aware.png 512w, https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Context-Aware-300x300.png 300w, https:\/\/staging.hubino.com\/resources\/wp-content\/uploads\/2022\/03\/Context-Aware-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee981b elementor-widget elementor-widget-text-editor\" data-id=\"3ee981b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW65689876 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW65689876 BCX0\">Context aware engagement for the agents<\/span><\/span><span class=\"EOP SCXW65689876 BCX0\" data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":200,\"335559740\":276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8932f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8932f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62b72e7\" data-id=\"62b72e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f99ad4 elementor-widget elementor-widget-text-editor\" data-id=\"1f99ad4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p><span class=\"TextRun Highlight SCXW211632720 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW211632720 BCX0\">The client is a leading IT software company in USA, who are thriving to contribute proactive AI solutions for one of their client in Aviation Industry. The approach turned out more definitive once they did extensive research about the idea and found out there&#8217;s a wide range of scope for implementing such AI solutions for aviation industry to help and offer passengers more exclusive services<\/span><span class=\"NormalTextRun SCXW211632720 BCX0\">.<\/span><\/span><span class=\"EOP SCXW211632720 BCX0\" data-ccp-props=\"{\" 201341983\":0,\"335559739\":200,\"335559740\":276}\"=\"\">&nbsp;<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Client\u2019s Challenges<\/strong><br><span class=\"TextRun SCXW96580791 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW96580791 BCX0\">The client wanted to grab the opportunity and capitalize the situation by developing an instant AI product to make the most out of the idea. However, the client encountered a series of setback in finding right resources, infrastructure and a reliable team to commence the project.<\/span><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Solution<\/strong><br><span class=\"TextRun SCXW172833797 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW172833797 BCX0\">After evaluating a number of AI players in the industry, the client considered Hubino as an ideal partner to collaborate with, in order to begin with the project. Hubino with it&#8217;s specialization in AI, and computer vision owns a bunch of machine learning algorithms. We resolved highly complicated elements of the project at a short notice, that helped us gain more trust from our client. We developed a AI based IVR solution configured through AWS cloud, to guide and assist passengers with various queries and information regarding their travel. It helps agents to have Context aware engagement with real-time guidance for better customer service. <span class=\"EOP SCXW172833797 BCX0\" data-ccp-props=\"{\" 201341983\":0,\"335559739\":200,\"335559740\":276}\"=\"\">&nbsp;<\/span><\/span><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Value Proposition<\/strong><\/p>\n<p>The desired product offers a range of services for passengers and agents <\/p>\n<ul style=\"font-weight: 400;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Help-desk to clarify passengers queries and collect information about their travel<\/span><span data-ccp-props=\"{\" 134233279\":true,\"201341983\":0,\"335559739\":200,\"335559740\":276}\"=\"\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Context aware engagement for the agents<\/span><span data-ccp-props=\"{\" 134233279\":true,\"201341983\":0,\"335559739\":200,\"335559740\":276}\"=\"\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Real-time guidance for the agents for better customer service<\/span><span data-ccp-props=\"{\" 134233279\":true,\"201341983\":0,\"335559739\":200,\"335559740\":276}\"=\"\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Use virtual assistant at help-desk to clarify passengers queries and collect information about their&hellip;<\/p>\n","protected":false},"author":1,"featured_media":2225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[118,36],"tags":[30,119,51],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Company in USA | AI based IVR solution for Aviation Industry<\/title>\n<meta name=\"description\" content=\"Leading IT Company in USA approached Hubino for IVR solution for one of their client in Aviation Industry. 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