We are excited to share our customer testimonial from our Aviation Industry client who is Canada’s largest airline, the country’s flag carrier and a founding member of Star Alliance, the world’s most comprehensive air transportation network celebrating its 25thanniversary in 2022, They provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave them awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
We at Hubino developed following solutions for our Client
Self-service Solution – It is a AI based IVR solution configured through AWS cloud, to guide and assist passengers with various queries and information regarding their travel
Context aware engagement – It helps agents to have Context aware engagement with real-time guidance for better customer service
Agent Support System – The dashboard is fully integrated with amazon connect and supports complete range of phases the agent might be in before, during and after customer conversation
Dear Dev Team,
You have worked extremely hard to get us to where we are today, even giving up your evenings and weekends over the last 3 months. I know it hasn’t been easy, but your professionalism and dedication have not gone unnoticed.
I know our program will be successful in large part because of your accomplishments. I attended the agent training today; it was amazing to see it all come together!! The employee feedback has also been overwhelmingly positive.
I hope you can each take some time to refresh and refocus. I am looking forward to continuing our journey together!